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Copyright Joy By Oriana Curti


These General Conditions of Sale concern the purchase of products remotely via electronic network on the website, sold directly by with

Oriana-Joy Charlles CURTI

VAT number IT07786380969 - Flat rate regime _ Indirect E-commerce

Via Giuseppe Monti 7 - 20152 MILAN - Italy.


These Conditions of Sale regulate the sale of products marketed by "Oriana-Joy Charlles Curti" in order to ensure maximum transparency and clarity in the relationship with users. All sales and purchase operations between the Seller and the Customer will be regulated from the following General Conditions.



Users who intend to purchase on and use the services on the site must register. The user who registers declares to have read the Privacy Policy, and that the personal data entered are truthful, as well as correct, assuming full responsibility for the information provided. In the event of changes, the user is required to promptly inform the Company.


The sales contracts for the products on the website are considered concluded when the purchase order placed by the customer is received by and the latter accepts it. will promptly send the customer a receipt of the purchase order placed by the customer. By sending their purchase order electronically, the customer declares to have read and accepted these general conditions of sale and undertakes to observe and respect them in his relationships with



The electronic commerce system adopted on the website is designed to guarantee the Customer maximum transparency, indicating the uniqueness of each product of "", each feather & workmanship being unique, the product that the customer will have chosen it will be unique and will be the one that the customer will buy, each piece is therefore unique, as it is not possible for me to produce an identical one. Orders will be processed in the shortest time possible.

PROCESSING OF PERSONAL DATA pursuant to art. 13 of Legislative Decree 196/2003 informs that the personal and fiscal data acquired also verbally in reference to established commercial relationships, provided directly by the interested parties, or otherwise acquired within the scope of the company's activity, will be processed in compliance of the legislation referred to, including the confidentiality obligations established by them. In relation to the aforementioned, the rights referred to in Article 7 of Legislative Decree 196/2003 may be exercised.



The Customer is required, before submitting his purchase order, to carefully read these General Conditions of Sale. The forwarding of the purchase order implies their full knowledge and acceptance. Finally, once the online purchase procedure has been completed, the Customer is required to print and keep these General Conditions of Sale, already viewed and accepted during the conclusion phase of the contract. Purchases are only permitted for natural persons under the conditions that they are adults.





By sending the online order, the Customer sends a purchase proposal for the product and/or products included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price, shipping terms and terms indicated in these General Conditions of Sale.





The customer purchases the product, the characteristics of which are illustrated online in the relevant descriptive and technical sheets, at the indicated price plus the delivery costs specified on the site. Before submitting the purchase order, the unit cost of each selected product, the overall cost in the case of purchasing multiple products and the related delivery costs are summarized. Once the purchase order has been forwarded, the customer will receive from an e-mail message confirming receipt of the purchase order and containing information relating to the main characteristics of the purchased good, a detailed indication of the price, of delivery costs, applicable taxes and means of payment.

All sales prices displayed on the website are indicated in Euros. They are subject to change without notice. Shipping costs, except in exceptional or promotional cases, are borne by the Customer, clearly displayed before completing the order. Any customs duties are the responsibility of the customer, I am not responsible for any delays regarding customs duties or by the courier itself.



Shipments are made via courier to the destination, and free for Italy.

Write to to find out production times on items made to order and shipping.

We will reply to you immediately!

Transport costs are borne by the customer, clearly visible when placing the order.

Shipping costs are offered free of charge for national orders in Italy, starting from €15 for Europe. assumes no responsibility for any delays in delivery by shipping companies.



Buyers are responsible for any applicable customs duties. "Joy By Oriana Curti" is not responsible for any delays caused by customs controls.


The customer can make the payment due by choosing one of the following methods listed:

Payment with PayPal and/or Credit Card: the consumer can use the payment procedure with PayPal and/or Credit Card, suitable to ensure the confidentiality of the data provided by customers. For any information and further Legal Agreements, the Customer is invited to consult the website

The purchased good, together with the relevant invoice, is delivered by courier to the address specified by the Customer when ordering online. guarantees delivery of the purchased product in the shortest possible time. In the event of non-delivery due to the absence of the recipient, at the address indicated in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be returned to the sender (


The products purchased on the website are subject to the regulations on the sale of consumer goods. The products delivered comply with the characteristics illustrated online in the relevant descriptive and technical data sheets. Each creation is to be considered unique, as it is an artisanal production. I guarantee the quality of the product by directly taking care of the delivery, product defects are not possible.


Since these are handcrafted accessories made only once or on request for certain products, it is not possible to accept returns. The right of withdrawal, pursuant to art. 5 paragraph 3 DL 186/99, is not applicable to products made personalized, on request or made to measure.

However, if you find that you have changed your mind, contact us! We will be happy to provide you with support and ways to proceed. The right of withdrawal within 14 (fourteen) days from the date of receipt of the goods is valid if the goods have manufacturing problems.

Peculiarities of the object described and anticipated on its description page on or improper use of the purchased product are not recognized as manufacturing problems (we remind you that conformity and the absence of defects are carefully verified at the time of packaging) . In this case, the consumer has the right to withdraw from any contract concluded with, within 14 (fourteen) days from receipt of the goods. In this case the right of withdrawal is recognized by the consumer in relation to any goods purchased by him on the website

The right of withdrawal is exercised by sending, within 10 (ten) days, a written communication with attached photos, to the e-mail address After written communication, the customer is required to return it to within 14 (fourteen) days from the date of delivery of the goods by courier (at the customer's expense) to "Oriana Curti" - via Giuseppe Monti 7- 20152 MILAN - Italy o The goods must be returned packaged in their original packaging (in the event of returning damaged goods, the right of withdrawal cannot be exercised by the customer).

A copy of the electronic order receipt must be attached to the returned product. The costs for returning the goods via courier and customs duties are the responsibility of the customer.

If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, is required to refund. In particular, will proceed with the transmission of the credit order relating to the cost of the goods shipped within 15 (fifteen) working days from the date on which the package with the return was received. This operation will be carried out by crediting the sum to the bank account indicated by the customer. has the right to reject any product returned not perfectly intact or damaged or in ways other than those specified above, as well as products for which the methods and times indicated for communicating the exercise of the right have not been respected. of withdrawal. All tampered, damaged or not perfectly intact goods received by Oriana-Joy Charlles Curti - Via Giuseppe Monti -, 20152 Milan - Italy, after the return will be returned to the Customer, reserving the right to charge the Customer the cost of transport for the return. of the goods. For any clarification, write to and we will be happy to assist you and find the best and simplest solution to make the return and resolve any problems.


In the event of total or partial non-payment of the purchase price of the goods, reserves the right to declare, pursuant to and for the purposes of art. 1456 of the Civil Code, terminated this contract by sending a written communication to the customer's email address.




For any complaints or clarifications, the customer must contact the number +39 3487536919 or the email address



This contract is regulated by the Italian law. The exclusive jurisdiction and venue for any legal action brought by the Buyer pursuant to this guarantee or any further legal guarantees will be the Court of Rome.

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